Acceptable Use Policy

1. Who this policy applies to

This policy applies to every business that uses EZ FLOW LABZ and to everyone who visits our website or a booking page we host. It is part of our Terms of Service. Words used here have the same meaning as in the Terms.

2. Rules for text messages

US mobile carriers approve our text messaging for one purpose only: replying to a missed call and sending messages about a booking. To keep that approval, a business that uses the Service agrees that:

• The Service texts only people who called the business and were not answered, or who booked with the business.
• The Service is not used for marketing or promotional messages, offers, or news.
• The Service is not used to text a list of numbers, bought or collected, or anyone who did not contact the business first.
• Nobody who replied STOP is texted again, and nobody tries to get around an opt-out by another route.
• The business details given for carrier registration are true and belong to the business that will use the line.
• The line is not used for content that carriers prohibit or restrict, such as content about cannabis or illegal drugs, gambling, high-risk loans, debt collection, firearms, tobacco or vaping, sexual content, or hate speech.
• The numbers and details seen in the Service are not used to call or text customers in a way that breaks the Telephone Consumer Protection Act, a do-not-call rule or any other messaging law.

3. Rules for booking pages

• A booking page must describe a real business, with services and prices the business really offers.
• Logos, photos and text on the page must belong to the business or be used with permission.
• Reviews, ratings and photos must not be fake or misleading.
• A no-show may be marked only when the customer did not turn up. Marking kept bookings as no-shows to avoid the booking charge is not allowed.
• Customers must not make bookings they do not intend to keep, or book in someone else's name without their knowledge.

4. Rules for everyone

You agree not to:

• Break any law, or help someone else break one, while using the Service.
• Pretend to be another person or business, or give false details about yourself.
• Harass, threaten or abuse a business, a customer or our team.
• Upload or send malware, or anything meant to damage a device or a system.
• Try to get into accounts, data or systems that are not yours.
• Scrape, copy or overload the Service with automated tools, or interfere with how it runs for others.
• Resell the Service or use it to build a competing product without our written agreement.

Good-faith security research is welcome under the rules on our Security page.

5. What we do if these rules are broken

We decide, acting reasonably, whether these rules have been broken. Depending on how serious the problem is, we may ask you to fix it, remove content, pause texting on a line, or suspend or close an account, as the Terms of Service describe. Fees for bookings confirmed before that point remain payable. If a carrier or the law requires us to act at once, we may do so without notice. We may report unlawful activity to the authorities.

6. Reporting a problem

If you got a text you did not expect from a line that uses the Service, reply STOP to stop further texts, and email hello@ezflowlabz.com with the number that texted you so we can look into it. Use the same address to report a booking page that breaks these rules.

7. Changes to this policy

We may update this policy. When we do, we change the version and the "Last updated" date at the top of this page.

8. Contact us